0Preface and Introduction	0/Gov/NPR/nprintro	wiretap.spies.com	70	+
0Chapter 1 Cutting Red Tape	0/Gov/NPR/npr01	wiretap.spies.com	70	+
0Chapter 2 Putting Customers First	0/Gov/NPR/npr02	wiretap.spies.com	70	+
0Chapter 3 Empowering Employees To Get Results	0/Gov/NPR/npr03	wiretap.spies.com	70	+
0Chapter 4 Cutting Back To Basics	0/Gov/NPR/npr04	wiretap.spies.com	70	+
0Conclusion	0/Gov/NPR/nprconc	wiretap.spies.com	70	+
0Endnotes	0/Gov/NPR/nprend	wiretap.spies.com	70	+
0Appendix A Major Recommendations By Agency	0/Gov/NPR/nappena	wiretap.spies.com	70	+
0Appendix B Summary of Savings	0/Gov/NPR/nappenb	wiretap.spies.com	70	+
0Appendix C Major Recommendations Affecting Governmental Systems	0/Gov/NPR/nappenc	wiretap.spies.com	70	+